Did you just change your ign or did you create a new account? If you just changed your name then your rank should be there if it's not then this is a bug and you will need to pm Zainos with proof of payment.
How long ago did you change you ign? It may take a little bit of time to process the new name. If it doesn't work within a few hours then pm Zainos and speak to him about it.
So what name did you lose your rank at? If you lost it when you changed your name to erma the first time, I would pm Zainos now.I changed it around a month ago but I changed it before that but before that I had the name that I had now. I'm sorry if that was confusing!!! It was like emmam50 --> erma--> ReineEmmeline --> erma
Yeah.Please do not mini-mod guys, you're giving extremely false information and giving the player a lot of confusion.
Nonetheless, we'll fix your rank shortly, but your current ign is erma, correct?